90 Day Comfort Guarantee

Mattressville 90-Day Comfort Exchange Guarantee - Terms & Conditions

The Mattressville “Comfort Guarantee” is offered as an additional service to our customers to underline our commitment to providing a great night’s sleep. The Comfort Guarantee allows for the exchange of a mattress if the Buyer finds their original purchase to be of the wrong comfort level for them.

All Accessories Are Final Sale: All accessories, including but not limited to pillows, duvets, sheets, mattress protectors, bedding, and mattress toppers, are final sale. No returns or exchanges are permitted on accessories under any circumstances.

  • To qualify for the Comfort Guarantee, you must purchase our mattress protector at the time of purchase to validate the offer.
  • The Mattressville 90-Day Comfort Exchange Guarantee is designed to provide customers with peace of mind when purchasing a new bed. Exchanges are permitted only when the customer is dissatisfied with the comfort or feel of their new mattress.
  • The mattress must be used for a minimum of 30 nights and a maximum of 90 nights from the date the original bed was delivered.
  • Original Packaging: To process an exchange, the mattress must be in its original packaging and include all product literature, packaging materials, tags, and blank warranty cards, where applicable. This ensures the mattress is adequately protected and allows us to verify and identify the merchandise properly.
  • The mattress must be exchanged for another mattress of the same brand and of equal or greater value than the original purchase.
  • The replacement mattress will be sold at the current Recommended Retail Price.
  • The 90-Day Comfort Exchange Guarantee does not apply to custom-made mattress orders (including round mattresses and extra-long or other non-standard sizes), floor-model mattress sales, or clearance mattresses.
  • Delivery and pick-up fees will apply to mattresses exchanged under the 90-Day Comfort Exchange Guarantee.
  • A mattress protector must be used on the mattress at all times. If the mattress is damaged or soiled in any way, the Comfort Exchange Guarantee will be void.
  • The Comfort Exchange Guarantee is valid only at the original store of purchase and is limited to one exchange per product ordered.
  • The manager of the Mattressville store where the bed was purchased has discretion over the application of these terms and conditions.
  • Customers are responsible for reviewing and understanding the details of the 90-Day Comfort Exchange Guarantee before making a purchase. Customers should ask a Mattressville sales representative or customer service agent to confirm eligibility and applicable conditions before purchasing.
  • The 90-Day Comfort Exchange Guarantee does not apply to items purchased during special sales or promotional events, including but not limited to Canada Day Sales, Black Friday Sales, Cyber Monday Sales, Christmas Sales, clearance sales, and floor-model sales. Please confirm eligibility with a Mattressville representative before purchasing.

Mattress Donations and Luxury Brand Exchanges

As part of our 90-night comfort policy, we believe in being fully transparent. We do not resell exchanged mattresses; instead, we donate them to charity. As a family-owned business, this means we take on a significant loss, and the restocking fee helps us recover a small portion of those costs so we can continue providing great value and service.

For this reason, luxury brands - including Sprout, Hypnos, Marshall, Aireloom, Stearns & Foster, and Tempur-Pedic - are eligible for exchange only and are subject to a 25% restocking fee, reflecting their premium craftsmanship and made-to-order design.

By placing an order in-store or online, you acknowledge and agree to the terms and conditions of the Mattressville 90-Day Comfort Exchange Guarantee, including the final-sale policy for all accessories.